INTEGRITY, EXPERIENCE & DEPENDABILITY
YOUR PARTNER
Ratek laboratory products are the reliable lab partners you can depend on to get the job done. As a quality certified ISO9001 company, we stand behind every product we make.
ABOUT
OUR COMPANY
Ratek Instruments has grown to become a leading manufacturer of laboratory equipment for use in the Industrial, Scientific and Medical Research fields. Operating from a modern facility in Melbourne's outer Eastern Suburbs, all equipment is designed and produced in house by our production team.
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We take pride in the products we deliver and the service we provide our customers. We recognize that our customers must be able to depend on our products, our service and our management to maintain successful relationships.
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Our customer focused approach to all aspects of our business is key to building great relationships with all stakeholders. Our loyal customer base has been built through hard work in delivering excellent service, excellent products and excellent relationships to our valued customers.
RATEK
AT A GLANCE
Quality Certified
Ratek Instruments is proudly certified for quality assurance to ISO standard 9001. This certification ensure all manufacturing systems are documented, and processes are adhered to which guarantee a consistent standard of product. Over and above the requirements for certification, Ratek operates a very stringent internal quality control system to ensure the following at all times :
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Product quality
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Extended product lifespan
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Product accountability
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Product traceability
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Customer accountability
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Reliable production scheduling
Our Products
An extensive range of high quality equipment is now offered, backed by a commitment to quality, reliability and customer satisfaction. The continuing research and development effort has ensured that the current range of products offered is comparable in quality to that available from anywhere in the World.
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Our Service
As a manufacturer, our reputation has been developed on the basis of solid and reliable product performance over many years. Our competitive advantage is our ability to deliver technicial support for everything we make, and overnight access to spare parts for all current models. We deliver true customer service throughout all stages of a product's lifespan, from evaluation to sales, onto technical support and ongoing service.The hundreds of laboratories filled with Ratek equipment commissioned over many years is testament to the reliability of our products, and the ongoing relationships we build with our valued customers.
Our Business Philosophy
Ratek Instruments has enjoyed continued growth year on year since 1979, and there are a number of factors that have contributed to our success. These same factors apply today, and Ratek continues to work hard to ensure the key values that have brought us to where we are are never compromised. We strive to always put our customers first, deliver products that we are proud to put our name to, yet at a price that is competitive in the industry, and above all else, never compromise on quality.
Our Commitment Statement
Ratek Instruments is committed to :
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Provide the best product for the given application
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Deliver unrivalled product reliability and after-sales service
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Ensure customer satisfaction is paramount
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Ensure customer safety at all times when using a Ratek product
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Ensure that at all times our products and systems meet or exceed ISO 9001 quality assurance requirements
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Provide competitive industry pricing
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Our Staff
One of the keys to Ratek's ongoing success is the quality of our employees in all departments. We employ talented and experienced staff and ensure that they are involved in the ongoing evolution of our company and product range. We maintain a fully skilled workforce with experience in all aspects of sheet metal and plastic fabrication, fitting, machining and assembly. All electronic and mechanical assembly is carried out in house to ensure that the high standard and traceability required by our Quality Assurance system is maintained.
Our facility is comprised of the following departments:
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Fabrication, both sheet-metal and plastics
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Powder coating
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Tool making
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CNC machining
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Mechanical assembly
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PCB circuit design
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PCB circuit assembly
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Electrical assembly
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Goods inward/outward
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Service & repairs
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Sales
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Accounts
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Purchasing
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Research & development
Our Management
Ratek's team of managers is a mix of experienced trade and industry professionals who are focused on establishing sound manufacturing and business management systems. We have invested heavily in our computer and software systems to improve the service levels we can offer, streamline production and ultimately increase production capacity over time. We are always endeavouring to use technology to the mutual advantage of our customers and ourselves, and happily invite our customers to work with us in integrating their computerised operations with Ratek.
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Our Equipment
We maintain a comprehensive and modern workshop equipped with the latest computer aided manufacturing machinery. We are always striving to improve our manufacturing proceses using the latest tools and techniques with a view to improving the quality of our products. Regular maintenance is carried out and critical calibration equipment is managed by our Quality Assurance system to ensure consistent and accurate product performance.
Our Systems
We operate a custom-written manufacturing, job costing, stock control and stock tracing system which allows us to plan production effectively and provide reliable lead times to our customers. Our web interface delivers real time stock information and allows our customers to get the information they need when they need it. If your company would like to discuss integration with your own ERP software, please contact us.